Welcome to Silver Earth Metal - Australian Made - Nationwide Delivery

Product Guarantee

At Silver Earth Metal, standing behind every product we sell means a great deal to us. Our aim is for you (our customer) to be completely satisfied with any order that you place on our online store.

Our manufacturer’s warranty and refunds are in addition to standard statutory consumer rights and complies with return, repairs and replacement policies that are consistent with Australian Consumer Laws.

You (our customer) are entitled to a replacement or refund in the event of a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.

Silver Earth Metal warrants to you, our customer and purchaser of the product, that the product will be free from any defects for the entirety of the manufacturer's 12 month warranty period.

This is in addition to other rights and remedies that may be available under any applicable law. The manufacturer's warranty period is 12 months from date of purchase and is clearly stated under the 'Guarantee' tab on each of our product pages.

Should a defect become evident during the warranty period, please contact us here or send an email to returns@silverearthmetal.com.au. Silver Earth Metal will either replace the product; or refund the price paid by the customer for the product.

Should the product be deemed as defective, the product will need to be returned by the customer, along with proof of purchase, for a replacement or refund. Any other expenses incurred in claiming under this warranty are not covered by this warranty and will be the customer's expense, and not Silver Earth Metal.

The obligation of Silver Earth Metal under this warranty is limited to all circumstances above. It is also subject to the defective product to have not had any alteration, been tampered with or otherwise dealt with by any person in a manner other than what it is intended. The product should not have been used or applied in any manner contrary to customary usage or application of the relevant product or contrary to any stated installation instructions or specification of Silver Earth Metal.

Should you require after-sales assistance or have any query related to a product you have purchased on our site, please contact us here or send an email to returns@silverearthmetal.com.au.